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30 DAY RETURNS

 

For instructions and details please read our 30 Day Returns Policy. 

 

 

30 DAY RETURNS POLICY 

 

Returns

Shpitser.com is pleased to offer 100% refund return policy. If at any time during the first 30 days, you decide that you' would like to return your item, simply contact Customer Service via email shpitser.com@gmail.com to obtain a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 7 days. 
 

  • Include the RMA number outside the package.
  • Pack the item securely. The original shipping package could be re-used if the original mailing label is covered. 
  • Please include the original manufacturer's box, plastic sleeve, or inserts when mailing your item(s) back.
  • Please do not place stickers, tape or shipping labels on the original manufacturer's box, plastic sleeve or inserts.
  • Ship the parcel via your choice of insured ground service with a tracking number.  Return shipping charges are your responsibility. Save the tracking information provided by your chosen carrier. We strongly recommend shipping insurance; we are not responsible for lost or damaged packages.

Send returns to: 
   ATTN: Returns/Exchanges
   Shpitser.com
   18 Bunker Lane
   Palm Coast, FL 32137

 



Important Notes: 
 

  • COD packages are not accepted and will be refused.
  • International customers: If you return an item to us, you are the exporter.
  • Unused and like-new items are eligible for a full refund.
  • Items with missing pieces or exhibiting damage from misuse, abuse, or negligence will be declined at our discretion.
  • Packages that are refused are not held by the shipping carrier and will be returned to us.
  • 100% refund guarantee applies to the purchase price of the item(s) 

 

No Return/Exchange On:
 

  • Razors and blades, whether individual or in kits.
  • Corn plane blades.
  • Disposable implements such as scalpel blades and comedone needles.
  • Customized products.


Refunds and Reimbursed Costs

All refunds are issued within 3 business days of receipt of the returned merchandise and are applied to the same method of payment on the original order. Processing times may vary between financial institutions, please allow 7-10 business days for a credit to appear on your credit card statement. 

Return shipping costs for items determined to have a manufacturing defect are reimbursed for parcels returned via First Class Mail. Other shipping methods and services may be used at your discretion but are not fully refundable. Please retain your shipping receipt. 

Any customs fees, brokerage fees or taxes paid are not reimbursed. These charges are solely your responsibility. 

If you refuse delivery of your order, shipping costs will be deducted from any applicable refund.


Damaged or Missing Items

At Shpitser.com, our goal is to ensure your complete satisfaction with your purchase. While we make every attempt to ensure that accidents do not happen, sometimes a mistake, manufacturing issues, or damage in transit can still occur. In this case, please contact us to arrange an exchange. Claims for damaged or missing items must be received within three days of receipt of merchandise.